I picked my car up at the Highland,IN service area. The person that took care of me was polite and answered all of questions. My rental was ready and waiting for me upon arrival. I will definitely use this rental service again.
Really quick and easy service! I could not believe how fast it was! Not even 5 minutes! Very pleasant service and staff.
Nov 23 Update: After 2 weeks: no communication, no refund. As I suggest above: Be prepared to defend yourself after returning a vehicle.
ICR
Excellent service - Friendly pickup at hotel and transport to rental lot. Nice vehicle, just as expected.
Satisfied customer,
All was well, until I received the invoice. I had filled the gas tank just prior to turning the car in, gas gauge was above "Full". Invoice indicated 3/4 tank of gas. Turns out, car was driven 50 miles after I dropped it off, triggering a $44 fuel service charge. I already take photos of cars after returning, to dispute any potential damage claims. Now I will include photos of instrument panel, indicating mileage and fuel quantity. Car was not returned directly to Hertz facility, making it difficult to point fingers. Hertz has verbally agreed to a refund. I have always had great service from Highland Hertz, so I am expecting a revised invoice soon.
Have been renting for 7 months. TERRIBLE SERVICE NOW! Previous staff was too good and they knew how to take care of the customers.
Hertz is a US Car Rental based in Highland, Indiana. Hertz is located at 8820 Indianapolis Blvd, Highland, IN 46322, USA.
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