I Went to this Duke of Oil location two weeks ago after visiting the Duke of Oil in Munster. I was in need of a simple transmission flush. The store in Munster said they could not do the flush and sent me to the Duke of Oil in Highland. On the way to Highland, I called and the person who answered said they could do the flush, but asked me if "this was something that needed to be done today." It was 6:00 p.m. and the Highland store closes at 7: 00 p.m. and I think they simply did not want to do the repair an hour before they closed. I answered "yes" it does need to be done today, this is my only night off. A strange question to ask a customer I thought. When I arrived at the Highland store I found a very rude and utterly disinterested staff; and guess what, they could not do the trans flush, the technician could not get my transmission cap off. I doubt he even tried. The very next day, I took my car to a hole in the wall shop in Hammond with substantially less tools and capacity than the Highland Duke of Oil/Auto fix Shop in Highland. The repair took about 20 minutes. I honestly wish the store in Munster told me not to bother going to the Duke of Oil in Highland, between the two stores, the whole episode wasted about 2.5 hours of my night. When I emailed the Duke of Oil/Auto Fix management; no response. I should not be surprised considering the disinterested attitude among the technicians. Overall very disappointing. This company needs serious training on customer service. Honestly, the most surprising aspect of the experience was the lack of even a response by the management. I would not recommend
Saying they did this and that there SCAMMERS
They got me in and out for my oil change. The mechanics are friendly and informative. Also their pricing is very reasonable! Definitely will be back!
Professional, courteous staff! Fast service! Highly recommend!
Very quick service. The staff was helpful and informative regarding what's needed for my car, but weren't pushy in regards to the services.
She went in for a $39 oil change they handed my wife a $300 bill
This Place Scammed my wife
The Duke Of Oil is a US Car Repair based in Highland, Indiana. The Duke Of Oil is located at 10438 Indianapolis Blvd, Highland, IN 46322, USA.
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